The UK’s landlines are getting an upgrade and soon most phone calls will be made over a broadband line. Customers who are vulnerable 
or need additional support can get further help. 

For most customers, the move to Digital Voice, BT’s new home phone service is as simple as plugging your phone into a router rather than the phone socket on the wall.

If you don’t have broadband Don’t worry, BT will be offering a dedicated landline service, allowing customers to use their landline in the same way they do today.

Birmingham Data: 

• Total of c72k customers in Birmingham
  • c33k (46%) are Broadband only
  • c21k (29%) are on Digital Voice today
  • c18k (25%) are on PSTN and still to be migrated
• c9k (50%) are Broadband customers , therefore will move to Digital Voice
• c9k (50% are Voice only, therefore will move to our dedicated landline service 

Supporting customers every step of the way
If you identify as vulnerable or need additional support, please contact your phone company. BT customers can call 0330 1234 150.

If you use a healthcare alarm or medical pendant which allows you to press for help in an emergency, or a burglar alarm, inform your phone company and check with your equipment provider about any needed upgrades before the switch.

Digital NNS can also help organisations that support older citizens and citizens with long term disabilities with information on this and other digital support: https://digitalnns.org.uk/

For more information about Digital Voice, visit: https://www.bt.com/broadband/digital-voice

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A guide to Digital Voice, BT's new home phone service 2025

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