To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front-line service offering support, advice and guidance to women and their children living in the refuge Location:    Birmingham Work Pattern: 09.00am – 17.00pm Monday - Friday Zero- Hours Contract.

1. MAIN PURPOSE OF JOB
•To provide support to women fleeing from domestic violence

2. REPORTING TO/RESPONSIBLE FOR
•Accountable to the Refuge manager

3. KEY DUTIES AND RESPONSIBILITIES
Administration:
• Oversee the day-to-day running of properties including arranging for the signing of leases, rent collection and maintenance work;

• interviews prospective tenants and allocates properties to waiting list applicants;

• carries out regular inspections of properties to assess and ensure they are in a good state of repair

• ensures that special needs accommodation is suited to the needs of particular groups such as the elderly and disabled, and that statutory requirements for providing accommodation are met;

• refers tenants to appropriate sources of benefits and welfare;

• deals with payment of rents and arrears, arranges for legal action where necessary;

• supports tenants’ groups;

• works closely with other agencies such as social services departments and welfare rights groups
• organises social, recreational and educational activities in local community

• advises individuals with particular needs or problems through informal discussion, individual counselling or formal group discussion;

• helps set up support groups, encourages parents to establish playgroups, works with other groups to find solutions to shared concerns or problems.
• Administrative support worker, paper filling alongside support work.

https://www.contentosocialhomes.com/get-involved.html